Introduction
At Hemp Horus, we are committed to maintaining the highest editorial standards and providing accurate, fair, and unbiased content to our readers. We value the feedback of our audience and take all complaints seriously. This Editorial Complaints Policy outlines the process for lodging and resolving complaints related to the content published on hemphorus.co.uk.
How to Lodge a Complaint
If you believe that any content on Hemp Horus violates our editorial standards or if you have concerns about the accuracy, fairness, or objectivity of our content, please follow the steps below to lodge a complaint:
- Contact Us: Send an email to [insert contact email] with the subject line “Editorial Complaint.” Please include the following information:
- Your name
- Contact information
- URL of the specific article in question
- Details of your complaint, including specific concerns and reasons
- Acknowledgment: Upon receiving your complaint, we will send an acknowledgment email within [insert time frame] working days, confirming that we have received your complaint.
- Investigation: Our editorial team will conduct a thorough investigation of the complaint, reviewing the content in question and assessing its compliance with our editorial standards.
- Response: We will respond to your complaint within [insert time frame] working days of the acknowledgment. Our response will include the findings of our investigation and any actions taken, if applicable.
Resolving Complaints
Our aim is to address and resolve complaints in a fair and timely manner. Resolutions may include:
- Correction or amendment of the content
- Removal of the content
- Publication of a clarification or correction statement
Appeals
If you are dissatisfied with the resolution provided, you may appeal the decision by responding to the resolution email within [insert time frame]. Your appeal will be reviewed by a senior member of our editorial team, and a final decision will be communicated to you within [insert time frame].
External Agencies
If, after following our internal complaints process, you remain dissatisfied, you have the option to escalate your complaint to external regulatory bodies, such as the [insert relevant regulatory body].
Contact Information
If you have any questions or concerns about our Editorial Complaints Policy, please contact us at [insert contact email].